Technical Support -- Desert -- Windows

Tech Support

The Digital Field Trip to The Desert
Windows 95/98/Me/NT/2000

Select the problem you've been having with The Digital Field Trip to The Desert:

I've got the CD. Now how do I install it?
How do I optimize performance of The Digital Field Trip to The Desert?
The text appears jagged.
Some of the animations and movies are slow or choppy.
The program appears in a box surrounded by black.

If you encounter a problem that isn't covered here, please email or contact us us for more help.

Installation instructions for The Digital Field Trip to the Desert can be found in the booklet that accompanies your copy of the CD-ROM.

The Digital Field Trip to The Desert will work best on any Windows machine under the following conditions:

32 MB of available RAM or more
All other applications are closed
Do not switch between applications while running The Digital Field Trip to the Desert
Virtual Memory is set to the Default Windows Setting
All screen saver programs are disabled
If Microsoft Office is installed, the Control Bar is turned off

The Digital Field Trip to The Desert can receive updates directly from the internet.

To ensure that you have the latest updates, make sure you have an active internet connection. Then, from within the application, select Preferences from the Toolbar in the upper left corner. Next, click on Internet update, then on Synchronize. Updates, if any, will be downloaded automatically and placed in your Windows/cache-cache/The Desert/ folder.

The Digital Field Trip to The Desert does not ship with a license to run on a network. A network license must be purchased from Digital Frog International or one of our distributors.

Server

10 Mb/s network connection or better

450 MB of free hard drive space for The Digital Field Trip to The Desert application and media

Client Machines

Pentium 120MHz processor or better

32 MB RAM

Windows 95 or better

VGA /SVGA displaying 640 x 480, 16-bit color

If you encounter problems while running one of Digital Frog International's software titles on your network, please email us for more help.

Listed below are some of the more common problems you may encounter in running the Digital Field Trip to The Desert. If you encounter any problems not covered here, you can contact us at support@digitalfrog.com or phone (519) 766-1097.

The text appears jagged
The Digital Field Trip to The Desert uses system services to smooth fonts on the screen. This may not work on some Windows machines.

Some of the animations and movies are slow and choppy
If the videos and animations are slow and/or appear choppy, you can change your preferences to run the videos in a smaller window. To do this: select Preferences from the toolbar and uncheck the Play movies at double size box.

The program appears in a box surrounded by black
The Digital Field Trip to The Desert was designed to run at a screen resolution of 640 x 480. To use the program full-screen, you may need to change the screen resolution. This can be done with the "Displays" settings in your system's "Control Panels".